modern clinical practices. ancient eastern traditions.
 
 
 
 
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MEET OUR TEAM

TERRIE ABSHER KOCHMAN

Founder, CEO
Licensed Medical Esthetician
Ayurveda Health Counselor
Ayurveda Aromatherapist

DR. JAMES NEWMAN, MD, FACS

Medical Director - Total Glow
Board Certified in Facial Plastic and Reconstructive Surgery

FRANCK JOLY

LAc MTOM Dipl. OM
Environ Skin Care and
Medical Master Trainer
Physician of Oriental Medicine

 

Janessa Flores

Licensed Esthetician

Social Media & Protocol Specialist

Jennifer vitug

Licensed Esthetician

Spa Operations Manager

Tina Shaw

Licensed Esthetician

 

Kimberly Rivera

Licensed Esthetician

SvItlana Golov

Licensed Esthetician

Ana Contreras

Licensed Esthetician

 

grisel roman soria

Licensed Esthetician

Professional Makeup Artist

EvgeniYa Steeves

Licensed Esthetician and Certified Massage Therapist

Colleen Garrett

Certified Massage Therapist - Ayurveda Massage Therapist

 
 
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VIP MONTHLY MEMBERSHIP

Limited number VIPs enjoy clean, radiant, and hydrated skin every month with our Signature Glow Hydrafacial (75 minutes). Additional exclusive VIP perks:

  1. Discount facial treatments

  2. Special promotions

  3. Complimentary Add-On every quarter

  4. Priority booking 

 
 
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NEW CLIENT PROMOTION - ELEVATE YOUR GLOW

Try a Hydrafacial from the Experts since 2003. Our Elevate Your Glow Hydrafacial at membership pricing : exfoliate, extract, hydrate followed our exclusive Environ Vitamin Therapy.

50 Minutes / Only $1905 / No downtime / All skin types

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PRIVATE EVENTS

Host  your private event, fundraiser, corporate, or charity event with Total Glow! Whether you’re a small group wanting to enjoy our full services or a larger group desiring a fun “cocktail” sampling of our menu, we’ll work with you to create a memorable and enjoyable experience. Onsite Total Glow events can utilize our tech-equipped conference room and food/beverage catering provided by neighborhood businesses. We are also happy to make arrangements with your favorite eatery. For offsite events we offer a short “cocktail” service sampler menu. Pricing is based on your event’s personalization.

Terrie is available to help you with all private events. Please contact her at admin@totalglow.com.

 
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POLICIES AND PROCEDURES

At Total Glow, we pride ourselves on offering the best care for our clients. Please take a moment and review our company policies and procedures described below. Our policies are designed to ensure you have a truly enjoyable visit with us.


 STAFF

All Total Glow therapists and aestheticians are California State licensed and trained at Total Glow. 

 

BOOKING APPOINTMENTS

Please call us at 650-409-1200 or text us at 650-487-2001 to book all appointments. We are currently accepting some appointments online.

 

PAYMENT INFORMATION

We accept American Express, MasterCard and Visa, Cash, and Total Glow gift certificates, Apple and Android pay. We do not accept personal checks.

 

PUNCTUALITY

We respectfully request that you arrive 10 minutes prior to your scheduled appointment time. When booking services at Total Glow, your appointment is scheduled with a therapist whose time is allocated exclusively for your scheduled treatment. If you are late for a scheduled appointment, our company policy offers you two options:

  • You may opt to shorten your treatment

  • You may prefer to reschedule your appointment at a more convenient time. However, a 50% cancellation charge will be incurred.

 

CANCELLATION POLICY

We understand that occasionally you may have to cancel an appointment with us. However, we do ask that you give us fair warning. There is a 24-hour cancellation policy. Late cancels will be charged a 50% cancellation charge which can be applied to a treatment within 30 days of the cancellation.  Regretfully, no-shows will be charged the full-service fee.

 

GRATUITY

Our estheticians do not accept gratuity because great service is part of the Total Glow experience and taking the best care of your skin is their goal…every time.

Gratuities for our massage therapists may be paid in cash only. 20% is customary, however, the amount you leave is truly at your discretion.  

 

REFUNDS

Refunds are for Total Glow credit only.

 

MEMBERSHIPS

Total Glow memberships have a 6-month minimum contract. Cancellations prior to the end of the 6-month contract will be charged the retail price differentiation of redeemed services. California State sales tax will be added to all memberships.

  • Unused membership services will rollover to the next month for a maximum of 2 months before expiring.

  • A member is entitled to suspend their membership for up to 90 days for a cost of $10 per month.

 

EXCHANGES

When you purchase a course of treatments, you will receive a discounted price. Because of this discounted price, the payment must be made at the beginning of your course. Unfortunately, these courses are non-refundable. 

 

GIFT CERTIFICATES

Gift certificates are available for treatments and services of any denomination and are non-refundable.

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