Privacy Policy

Your privacy is important to us. It is Total Glow MD's policy to respect your privacy regarding any information we may collect from you across our website, https://www.totalglow.com, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

Term and communications

In alignment with SMS communication policies, we recommend creating a dedicated page on your website to clearly outline your texting practices. Alternatively, this information can be incorporated into your existing privacy policy. This page should include the following key elements:

Consent for SMS Communications: Upon granting consent to receive SMS communications from our company, rest assured that your phone number and consent will remain confidential. We will not sell or share your information with third parties or affiliates for marketing purposes. The phone number and consent will only be used to facilitate communication with you.

Types of SMS Communications: The following types of messages may be sent after obtaining consent:

Customers and Guests: Updates on orders, deliveries, or other relevant information.

Job Applicants: Notifications regarding the status of their application.

Appointment Reminders: Reminders about upcoming appointments or events.

Example Message:

"Hi [Customer Name], this is a reminder about your upcoming appointment with Total Glow on [Date] at [Time]. We look forward to seeing you!"

To opt out, reply "STOP" to unsubscribe. Message data rates may apply. Messaging frequency may vary. For assistance, reply "HELP."

Standard Messaging Disclosures:

To opt out of SMS communications, simply reply with "STOP."

For assistance or inquiries, reply with "HELP."

Message and data rates may apply.

Sample Response for "HELP"

Reply: "For further assistance, please visit our website at totalglow.com or contact us at (650) 487-2001."

Message Frequency: You may receive approximately 5-10 messages per day related to your requests. However, the frequency may vary depending on the nature of the communication.

Opt-In Method:

You may opt-in to receive SMS messages from Total Glow in the following ways:

Verbally, during a conversation

By submitting an online form

By filling out a paper form

Opt-Out Method:

You can opt-out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

This policy is effective as of 1 January 2022.